Shipping & returns
What it costs, how long it takes, and what happens if you want to send something back.
Before anything ships
Placing an order on this site does not charge your card. We check stock, confirm the final total by email — including any tier discount or code — and take payment from that confirmation. Nothing is dispatched, and nothing is charged, until you have replied.
Delivery options
Delivery windows start from dispatch, not from when the order is placed, and they are estimates rather than guarantees.
Where we ship
We ship to the countries listed in the checkout dropdown. For addresses outside the United States, any import duty or local tax is charged by your own customs authority and is not included in the total we quote. We will tell you before dispatch if we think duty is likely to apply.
Returns
You have 30 days from delivery to return a piece. It needs to be unworn and unwashed with the tags still attached — most returns that get refused are refused because the tags came off. Items are checked when they arrive back.
To start a return, reply to your order confirmation email or contact us with your order reference. We will confirm the return address and whether postage is covered before you send anything. Please do not post an item back without contacting us first.
Refunds go back to the original payment method once the item has arrived and been checked, normally within five working days of it reaching us.
Sizing returns
Ordering two sizes with the intention of returning one is fine, and sensible if you are between sizes. Say so in the order notes and we will pack them together so there is one parcel to send back.
If something arrives damaged
Email us within 48 hours with your order reference and a photograph of the item and packaging. Damage in transit is our problem to sort out, and we will not ask you to pay return postage for it.